Here are a few common questions. If you can't find what you're looking for, please contact us.

When will my order be processed and dispatched?

Orders placed before 1pm are processed the same day. Orders placed after 1pm will be processed the next working day.

Processing takes 1–3 working days, with dispatch typically within 2–4 working days. You'll receive an email within two days to let you know when your order is on its way.

How do I find the right ring/necklace size?

Not sure about sizes? Our handy Ring Sizing Guide has all the answers — take a look before you order.

Please note: lengths are approximate to the nearest cm/mm.

What materials are used?

We are proud to say that most of our jewellery is 925 sterling silver or 9ct flash gold plated on 925 sterling silver, unless stated otherwise.

We also have pieces made from recycled sterling silver. These come from fully recycled sources, making them a more eco-sustainable choice.

Sterling silver is hallmarked. We use several suppliers and their jewellery is approved AnchorCert Pro (UKAS-accredited), making it hypoallergenic and suitable for metal allergies and sensitivities, including nickel.

What does “recycled sterling silver” mean?

It means the silver used is reclaimed or recycled, reducing the need for new mining and lowering environmental impact.

How should I care for my jewellery?

Please see our Jewellery Care Guide page for full guidance on this.

How do I start a return?

We do hope you will love our jewellery, but in the unfortunate event that something is wrong, please contact us first before you return items.

See our Returns Policy for more information.

What payment methods do you accept?

We process payments securely through Shopify Payments, allowing us to accept most major debit and credit cards, as well as other supported payment options at checkout.

What are your delivery options and costs?

Our standard Royal Mail delivery is £8.75 per order.

If you're local, we also offer a £5 Local Delivery service for addresses within a 20-mile radius of Aylesbury, including postcodes OX, LU, MK, WD and HP.

Do you deliver internationally?

We currently ship within the UK, with international delivery expected to be available from the end of April.

How can I contact customer services?

We're always happy to help. Please reach us through our contact page by filling in the form provided, send us an email directly, or call during our business hours.

Do you accept returns?

We can only accept returns where an item is faulty or has a manufacturing defect. If you receive a faulty engraved item, we'll replace it and provide a complimentary re-engraving. For non-faulty items, all sales are final. 

Please use the contact page by filling in the form provided, send us an email directly, or call during our business service hours.

The Alpha Bijoux Journal

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